Professional Experience

3+ Years of IT Solutions Architecture & Development

November 2024 – September 2025 11 months

Technical Support Engineer

Truehost Cloud, Juja

Cloud Hosting & Web Services Full-time

Led technical support and solution architecture for enterprise hosting clients, focusing on scalable and secure cloud infrastructure deployment.

Key Achievements & Responsibilities:
  • Designed and implemented scalable and secure hosting solutions for enterprise clients, improving system reliability by 40%
  • Provided technical leadership in troubleshooting and resolving complex system issues, maintaining 99.9% uptime SLA
  • Collaborated with developers and infrastructure teams to optimize web and database performance, reducing response times by 35%
  • Maintained detailed architecture documentation and ensured adherence to best practices across all client deployments
  • Mentored junior team members and established standardized troubleshooting procedures
Technologies & Tools:
Linux Server Administration Docker AWS MySQL Apache/Nginx SSL/TLS DNS Management
July 2024 – November 2024 5 months

IT Intern – Web Development & Design

Truehost Cloud, Juja

Cloud Hosting & Web Services Internship

Contributed to the development and enhancement of Olitt Website Builder platform, focusing on UI/UX improvements and backend service integrations.

Key Achievements & Responsibilities:
  • Contributed to the Olitt Website Builder by designing scalable UI/UX components and integrating backend services
  • Assisted in evaluating technologies for performance, security, and maintainability, leading to 25% improvement in load times
  • Implemented API integrations, responsive layouts, and optimized application architecture
  • Collaborated with senior developers to implement best practices in code quality and testing
  • Participated in code reviews and contributed to technical documentation
Technologies & Tools:
Vue.js PHP Laravel JavaScript (ES6+) REST APIs Git Responsive Design
July 2022 – October 2022 4 months

IT Support Intern

Topmax Training College, Embakasi

Education & Training Internship

Provided comprehensive IT support for educational institution operations, focusing on system administration, network management, and mobile application development for internal processes.

Key Achievements & Responsibilities:
  • Administered Linux and Windows server systems, including user management, security configurations, and system monitoring
  • Configured and maintained network infrastructure, firewalls, and VPN connections for secure remote access
  • Developed a Flutter-based mobile application for student attendance tracking and grade management
  • Implemented automated backup solutions and disaster recovery procedures, reducing data loss risks by 90%
  • Created Node.js-based REST APIs for integration between mobile applications and existing database systems
  • Maintained computer labs with 50+ workstations and ensured optimal performance of educational software systems
  • Provided training to staff on new software implementations and IT security best practices
Technologies & Tools:
Linux Administration Windows Server Flutter Node.js Network Security Database Administration REST APIs Backup Solutions Mobile Development

Career Progression

IT Support Intern

Foundation in IT operations and troubleshooting

2022

Web Development Intern

Full-stack development and API integration expertise

2024

Technical Support Engineer

Enterprise solutions architecture and team leadership

2024-2025

Skills Developed Through Experience

Technical Leadership

  • Leading development teams and cross-functional collaboration
  • Architecture decision making and technical strategy
  • Code review processes and quality assurance

Problem Solving

  • Complex system troubleshooting and root cause analysis
  • Performance optimization and scalability planning
  • Emergency response and incident management

Communication

  • Translating business requirements to technical solutions
  • Client consultation and stakeholder management
  • Technical documentation and knowledge transfer